FAQs

CHARiotWeb is packed full of features. So it’s no surprise we get a lot of questions about what it can do and how it works. We’ve compiled some of the most common questions we receive below. If you’re unsure about anything else, just give us a call. Our team would be happy to help.

FAQs

CHARiotWeb is packed full of features. So it’s no surprise we get a lot of questions about what it can do and how it works. We’ve compiled some of the most common questions we receive below. If you’re unsure about anything else, just give us a call. Our team would be happy to help.

Yes. The transition from other providers to CHARiotWeb is simple, and one we have facilitated many times before. When changing your current charity retail system, or transferring from a manual operation, our highly experienced in-house support network is here for you every step of the way. We sit down and discuss your current situation in detail first and will happily assist you through each stage of your move over to CHARiotWeb.
Yes, we work with charities and hospices of all sizes, and CHARiotWeb is suitable for both. No matter how big or small your organisation, all our customers receive comprehensive system training, backed by our strong support network. This includes an in-house information helpline, on-site support, installation guidance, and the peace of mind you’re working with a company with 30 years of EPoS experience.
As a team, we have over 30 years of experience providing EPoS solutions to retailers. Over a decade of this includes working specifically within the charity sector. The product knowledge and industry insight of our team is extensive. And we’re always on hand to help with any queries or questions.

Many of the key Nisyst team have been with the company for over 18 years, reflecting our close-knit, personal, and caring approach to business. All customers can rest assured that our team knows the charity sector inside-out and are ready to work with you to overcome the challenges you face on a daily basis.
You can easily book a demonstration by calling our team on 01204 706000 or emailing us at [email protected] We’re always happy to chat further and discuss your options.
CHARiotWeb was developed with the unique nature of the charity sector in mind. It’s an intuitive, easy-to-use system that caters to the high number of volunteers you might see. Its Full Scan Mode (FSM) is also unlike any other system in the market, enabling you to maximise Gift Aid revenue as you can’t process a sale without the FSM barcode being scanned.

Our SaaS subscription model also contains your hardware, software, and server support in one complete package, unlike many other providers who only include software in the cost.

We’re also different because of the close-knit relationship between the Nisyst team and our customers. We always listen to our customers and their feedback, developing solutions and future updates which will directly benefit and add value to their charities. All our newest developments - such as FSM, Gift Aid on Rags, the charity lottery solution, and real-time dashboards - have all been achieved as a result of listening to our customers’ needs and wants, working closely with them to improve their experience.
Unlike other charity EPoS providers, we work in partnership with you long-term, providing a strong support network even after we’ve installed the system. Software support is handled by our very experienced in-house team. You won’t find any automated systems; just our friendly, dedicated staff on the other end of the line.
Yes, very easy. CHARiotWeb was designed with staff, volunteers, and ease-of-use in mind. It takes just six keystrokes to process a full sale, far fewer than can be found elsewhere on the market.

It’s also intuitive, and has assistance prompts that appear at any stage - for example, if a volunteer makes a slight error or needs further help. You and your team really can’t go wrong.
Using touch-screen hardware, CHARiotWeb captures 100% of Gift Aid through its Full Scan Mode (FSM) function, which ensures your volunteers scan everything with a label attached - therefore significantly reducing any missed Gift Aid sales. It also allows easy access to efficient management tools, including full tracking and stock control to optimise sales. Many of our customers have reported a notable increase in their HMRC contributions.
There are four software upgrades per annum. We’ll discuss each one in full with you beforehand and send across any documentation required for the upgrade. But our highly experienced team is always happy to assist further on 01204 706000 if and when you need them.
Yes. All customers benefit from over 400 types of reports in the back office system, covering everything you need to better understand and manage your charity. And, because CHARiotWeb is cloud-based, relevant staff get access to these wherever and whenever they need.

We also offer a wide range of intuitive dashboards that can be accessed via PC, phone, or tablet and individually configured by the user. These can compile reports on everything from sales and Gift Aid to weekly, monthly, or annual breakdowns of budgets and KPIs. These can also be broken down by store, region, or company.
Yes - the installation of CHARiotWeb is just the start of our journey together. We appoint a project manager to take you through the planning and implementation process from start to finish. This enables a smooth transition to your new solution and also provides the reassurance of having dedicated support for any post-installation issues. Following that, you can always rely on our extensive support network to answer any questions you may have.
Yes. We know how important it is for the staff and volunteers who will be using the system to understand it fully. Our training courses ensure you have a fully motivated and informed team, ready to use the system and reap all the benefits it has to offer.

As with all our customers, we work with you to plan the training ahead of rolling out the sessions. Normally this would be “train the trainer” or classroom-style training. And we also provide comprehensive training documentation for you to use with all future staff and volunteers.
Yes, the core of our business is our customers. And we’re committed to supporting you and the volunteers working in your shops. We provide software and hardware support, as well as answering general enquiries.

If a member of staff or a volunteer needs help while in the shop, our experienced team is just a call away, seven days a week. We implore your team to reach out as and when they need, minimising any stress or worry when it comes to using and making the most of CHARiotWeb.
As we own the CHARiotWeb software - and have developed it ourselves - we can react quickly to industry changes and adapt the solution to better suit our customers’ needs.

We look to become long-term, valued partners to our customers, helping you achieve more for their charities and causes. We measure the success of our business by the satisfaction of our customers, striving to collaborate with you to ensure a stronger, more resilient, and impactful charity sector.

We’re thankful for all the positive feedback we’ve received from customers and are always happy to provide 1st-level to 3rd-level support.

Want to work with us? Let’s talk.

To find out more about CHARiotWeb and how it could elevate your charity, get in touch. Our team would love to hear from you and answer any questions you might have.