Helping you every step of the way

As well as providing you with a robust, affordable retail system to respond to your charity’s specific challenges, we’re committed to partnering with you long term. 

Helping you every step of the way

As well as providing you with a robust, affordable retail system to respond to your charity’s specific challenges, we’re committed to partnering with you long term.

Hit the ground running with your new solution

CHARiotWeb training for your staff and volunteers

    There can be a lot of moving parts when it comes to charity retail operations. Between training new volunteers, keeping your systems up to date, and doing whatever you can to raise funds, it can sometimes feel as if there’s too much to think about.

     

    And to excel in this ever-evolving sector, everyone on your team needs to be informed, empowered, and on the same page. That’s why - as well as making sure CHARiotWeb is easy-to-use - we ensure all staff and volunteers understand it completely. Not only that, but that they’re confident enough to reap all the added benefits it has to offer.

    As part of your monthly package, our experienced and friendly in-house team provides extensive training courses, leaving your team fully informed on how the system works and all it can do for your charity. We can also provide further training to help you induct new staff or volunteers who might join you later down the line. 

     

    Cyber security training is also available, so you can make sure your team knows all the best practices for protecting themselves from various cyber threats.

Stay at peak operational performance

Technical support as
and when you need it

The Nisyst team is with you from initial specification through to installation and beyond. You’ll have your very own designated project manager who will make sure your changeover to CHARiotWeb is as seamless as possible. After that, you and your staff have access to our extensive support network, ensuring you’re always getting the most out of the system. Premium support is available Monday-Sunday 08:00-22:00. Standard cover is Monday-Saturday or Monday-Sunday 08:00-18:00. Our entire team boasts extensive technical and industry insight, meaning we can help with any questions you may have. We become an extension of your own team, making sure you’re operating as successfully as possible and making the largest impact for your cause.

We don’t use automated support systems…

…just a helpful, experienced team that’s only ever a call away, 7 days a week. Get in touch with our in-house helpline on 01204 706000 if you’re ever in any doubt. And, if required, we provide next-day site visits for any in-person technical support that’s required.

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