A feature-rich solution to transform your charity retail operation

CHARiotWeb was built for the charity sector. Your day-to-day problems aren’t always the same as other retail businesses. Or other charities for that matter. You need specific tools and features that will allow you to thrive.

A feature-rich solution to transform your charity retail operation

CHARiotWeb was built for the charity sector. Your day-to-day problems aren’t always the same as other retail businesses. Or other charities for that matter. You need specific tools and features that will allow you to thrive.

Our features

Prioritising ease of use, maximising revenue, and streamlining retail operations, our intuitive solution has been designed to tackle the everyday challenges you face. Here are some of the features you can expect as part of your monthly package.

SaaS
Solution

CHARiotWeb is designed as a ‘Software as a Service’ (SaaS). This means everything you need is included as part of a monthly package, with one simple cost. Features? Check. Ongoing support? Check. Initial training? Check. It’s a complete solution backed up by decades of retail and charity retail experience.

 

All of the features listed below are included in the price. See ones you don’t need right now? That’s no problem. Your package is tailored to you, giving you access to the features that will make the biggest difference. And if there comes a time you do want to enable a new feature, just let us know; it can be activated at no extra cost.

Gift Aid on Rags

It’s estimated that around 10% of income across the charity sector comes from rags. Yet the fluctuating prices, varying levels collected each week, and logistics of running a separate system can make it notoriously difficult to capture this extra revenue.

 

That’s why we’ve developed Gift Aid on Rags, a HMRC-recognised route to collecting Gift Aid on rags and a way to safeguard this important revenue stream for your cause. A handheld scanner allows your staff and volunteers to scan the barcodes of rag bags collected each day, linking them back to their donors effortlessly.

Integrated lottery

Our lottery functionality allows organisations with in-house lotteries to seamlessly integrate these with their regular retail system. As lotteries continue to be a growing source of fundraising for the charity sector, we’ve combined everything you need in one simple interface.

Mobile dashboards

With interactive, customisable dashboards, the important data and reporting you need is always accessible. Our mobile dashboard functionality allows you to oversee operations on the move, and can be viewed comfortably on mobile devices or tablets.

 

This puts everything at your team’s fingertips – from sales, profits, and Gift Aid, to budgets and KPIs. These can be broken down weekly, monthly, or annually and for a specific store or region. The dashboards are simple to navigate on the go and allow your staff and back office to work seamlessly together to plan, analyse, and maximise store performance.

eBay
link

eBay is a massive opportunity for your charity to diversify its income. And with our integrated eBay link, you can successfully tap into this market – with less of the hassle.

 

Your team no longer needs to manually juggle multiple spreadsheets to keep on top of online sales, or send listed items to head office. Instead, the system downloads all the order details into CHARiotWeb, from which the order can be processed, giving you the ability to also claim Gift Aid.

Single-scan barcode

Our single-scan barcode feature helps maximise efficiency across your entire retail operation. Helping you provide a more competitive, efficient customer service on the shop floor, with faster transaction times at the till, the single-scan barcode also improves efficiency behind the scenes, meaning tighter pricing processing.

 

With easy-to-use department tabs, your shops can amend pricing and rotate stock seamlessly, so you’re always operating at your most productive.

Scanned
Gift Aid Declarations

Scanned Gift Aid Declarations (GAD) help you get rid of the unnecessary paperwork. Save your time looking for declarations by linking old, paper-based GAD forms against a donor’s record on the system.

 

The quick reporting tool also makes it easy to identify donors you don’t have a GAD for and promptly rectify this to ensure no missed revenue. Once it’s been accepted during the scanned GADs process, a message is sent to the shop that originally scanned the form, asking them to destroy the paper-based copy, keeping information secure and avoiding any confusion.

QBuster

Our innovative and secure QBuster app helps you offer a unique shopping and donating experience. Replacing standard donor forms, QBuster lets you register donor signatures, generate reports, and provide bag-drop processing functionality anywhere in-store or on the move.

 

The digital donor form includes the Gift Aid declaration and Agency Agreement, meaning you don’t miss out on any Gift Aid opportunities. The forms are customisable, able to feature your charity’s branding, and if you need a hard copy, you can print them in-store or at head office.

 

Finally, we’ve included our HMRC-recognised Gift Aid on Rags functionality within the app to allow you to capture rag donations at all times, regardless of till or back office availability.

Web reporting

Our web reporting feature allows your staff to monitor store performance 24/7 from anywhere with a web browser. Featuring a wide variety of reporting capabilities and customisable dashboard widgets, individual users can choose to see the information that is most relevant to their role, including weekly, monthly, and yearly comparisons.

 

With the ability to allocate permissions to restrict access to reports – such as for head office only – and with industry standard technology to keep your data secure, it’s simple to keep on top of your organisation’s performance. You can also use CHARiot Web reports in your presentations and hard-copy reports by easily downloading in multiple formats, including PDF.

OpenCart

Our OpenCart integration serves as an extension of your charity’s digital presence. A simple “shop here” button will transport site visitors to an OpenCart ecommerce page that mirrors the branding of your very own website.

 

We can help you change the colour palette, banner, and overall design of your page to ensure you provide one seamless experience for users. This integration also allows you to effortlessly monitor sales in real time and compare online and in-store sales across multiple sites. That means less legwork for you and a more complete overview of your efforts. It will also update stock availability so that stock levels are accurate and up to date.

Round-up function

CHARiotWeb’s round-up function helps you boost the amount of revenue coming through your tills and maximise income with a simple, straightforward process. Secure extra cash donations by giving customers the opportunity to round up their sales using three predefined options. For example, you might set the options to round up to the nearest 25p, 50p, or £1. There’s also an option for a fixed round-up amount if you’re running an appeal of some sort.

 

Any of these additional sales are treated as a cash donation and you’ll have the option to capture Gift Aid, further increasing your income and maximising profitability of each and every transaction.

Thank-you letters

It’s never been easier to add a personal touch to your marketing and communications. You can effortlessly send thank-you letters to your donors following new sign-ups, bag drops, or cash donations.

 

They are fully customisable, so you can keep your brand messaging consistent and include details on what their donated items raised and how much money was claimed as Gift Aid. You can show your customers the power of their support, forge long-term relationships, and encourage repeat donations.

Want to work with us? Let’s talk.

To find out more about CHARiotWeb and how it could elevate your charity, get in touch. Our team would love to hear from you and answer any questions you might have.

Get in Reasonable Price

A Private Limited is the most popular type of partnership Malta. The limited liability is, in fact, the only type of company allowed by Companies.

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Protecting your charity’s future

The world of cyber crime moves quickly. And as threats become more sophisticated, so must your level of protection and data security.

Cyber Security

How CHARiot Web
can help protect you

Did you know that in 2020, 26% of charities fell victim to a cyber attack? Or that over 100 charities were caught up in one single ransomware attack?

The reputational and financial damage of cyber attacks can be great. Which is why we take a proactive approach to your cyber security. Our team’s expert advice and tailored solutions will help you to stay safe, minimise downtime, and keep your charity as productive and profitable as possible.