We’d like to welcome Michael Flemming to the team, who is our new trainer at Nisyst.

Michael, from Rochdale, has more than 15 years’ of experience working with EPoS software systems, and will lead our informative training sessions at Nisyst HQ and on-site for charity shop staff and volunteers who will then go on to use our software.

Lee Armstrong is now project manager, leading on new installations and software updates, and Daniel Ruddock has also been promoted to account manager. Daniel’s role will involve being wholly dedicated to our customers with any enquiries or feedback they have.

Collaboration with our customers is at the heart of everything we do and the driving force of our software development. Daniel’s personal and caring approach mirror’s our company ethos as we’re always praised for the attention to detail our support staff take when troubleshooting for our customers.

Sales director at Nisyst, Geoff Evans, said: “We recognise the importance of managing our customers and adding value at every stage, and to achieve this we have now introduced an account management function within our business to act as a single point of contact for business issues and discussions.

“This will mean that there will a resolution or answer to anything that comes up at any stage and will allow Nisyst to meet the customer’s expectations at all times.”

For more information about how our team supports customers, click here