ChariotWeb: The intuitive EPoS solution transforming charity retail

By: / News / Comments Off on ChariotWeb: The intuitive EPoS solution transforming charity retail

At Nisyst, continuously taking on board customer feedback is essential to everything we do. Every innovation and new feature of ChariotWeb is based on the challenges our customers face and what matters most to them. In the past 12 months, we’ve enjoyed chatting to key customers about their experience with Nisyst and their responses have helped shape the direction of ChariotWeb.

Our solution has become a game-changer for charities, enabling them to streamline retail operations, optimise Gift Aid processes and grow sustainably. We understand the challenges medium-sized charities face, and we’re committed to providing a flexible, scalable EPoS system that adapts to their evolving needs.

Here’s what our customers have to say about their experience with ChariotWeb:

 

Why ChariotWeb: Real-life impact

ChariotWeb isn’t just a system; it’s a solution that adapts to your charity’s growth, no matter the size or scope.

The Kirkwood provides specialist care to adults with advanced, progressive illnesses in Kirklees. Their Head of Retail and Trading, Paul Freethy, who had previously worked with Nisyst at other charities, was looking for a more efficient solution to their reporting challenges. After switching to ChariotWeb, the impact was immediate: “ChariotWeb has proven to be user-friendly, maximising revenue and streamlining retail operations. The system’s real-time data and customisable dashboards have allowed us to monitor store performance 24/7, making it easier to stay on top of every aspect of our charity shops.”

 

Growing solution

Whether you’re expanding your operations or simply need to add new features, ChariotWeb allows you to scale up without additional modules or upgrades, at no extra cost. New features are easily turned on or off, depending on your specific needs. This level of flexibility and ease of use has made a positive impact on charity retailers, including Big C, which saw how ChariotWeb’s paperless Gift Aid system simplified donor data collection and reporting. Their team no longer spends hours compiling reports, and the improvements to their Gift Aid process have provided additional revenue for their vital work.

“ChariotWeb has been transformative for Big C,” said Suzanne Comaskey, Retail Operations Manager, Big C. “The system is intuitive, and the support we received from the Nisyst team was exceptional. Our teams can capture data more efficiently, and our Gift Aid process is now far more reliable.”

 

Reliable support every step of the way

We take pride in building strong relationships with our clients, so they receive the tailored training and ongoing support needed to make the most of their system.

Keech Hospice, which faced the challenge of managing a growing retail operation, transitioned from a manual system to Chariot 7 and later upgraded to ChariotWeb. The changeover was smooth, supported by our team’s guidance and expertise. Angela Burgess, Retail Director at Keech Hospice, said, “The stability and ease of use of ChariotWeb have had a huge impact. Our volunteers quickly adapted, and we’ve been able to manage our back-office operations with greater efficiency.”

 

The value of expertise

With over 30 years of experience in retail and charity operations, Nisyst has honed its expertise in developing solutions that meet the sector’s unique needs. ChariotWeb’s ability to adapt, grow and streamline operations is built on a deep understanding of charity retail models and a commitment to driving efficiencies in the Gift Aid process.

Dave Chunilal, Nisyst’s Technical Director and a key member of the Future of Gift Aid Steering Committee, said, “We’re focused on continuous improvement. As we work with charities, we gather insights that inform our innovations, ensuring ChariotWeb remains at the cutting edge of EPoS technology.”

 

Looking ahead

At Nisyst, our mission is simple: to deliver more to charities, enabling them to do more with the resources they have. This mission drives everything we do, from continuously improving ChariotWeb to working closely with our clients to understand their challenges. Our solution has been pivotal in helping charities streamline retail operations, optimise Gift Aid processes and grow sustainably.

As we look to the future, we remain committed to providing a flexible, scalable EPoS solution that meets the needs of charities of all sizes. Over the years, we’ve been fortunate to build long-lasting partnerships and support a diverse range of charities, from medium sized charities to larger hospices. This has allowed us to continuously improve and expand ChariotWeb, delivering exactly what charities need to grow — from enhanced reporting features to seamless integration across multiple platforms.

The feedback from our clients reinforces what we know: ChariotWeb works, and it works well. We are excited about the future and the continuous innovations to come, ensuring we remain at the forefront of EPoS technology. Charities like The Kirkwood, Big C, and Keech Hospice are already benefiting from the advanced functionality of ChariotWeb, and with future enhancements on the horizon, they are eager to see how the system will continue to evolve.

If you’re ready to transform your charity’s retail operations and discover the full potential of your Gift Aid processes, get in touch with us today.