Leading provider of specialist EPoS system for the charity retail sector, Nisyst, have been selected to support Age Concern SABE’s retail operations with their ChariotWeb platform.

Age Concern Slough & Berkshire East (SABE) is a local charity dedicated to supporting older people across the region by providing essential services, advice and support.

With a network of 12 charity shops contributing heavily to the funding of these services, Age Concern SABE required an EPoS system that could strengthen their retail operations and support future growth, as well as improve usability for both staff and volunteers.

Following a thorough selection process, Age Concern SABE appointed Nisyst to replace their previous supplier across all 12 shops.

“From the very first interaction, Nisyst demonstrated a clear understanding of our needs and a genuine commitment to supporting our organisation. What has stood out throughout is the consistency of their approach, from the initial sales engagement, through project delivery and into business as usual” says the CEO of Age Concern SABE.

Established in 1991, Nisyst are a UK-based technology company and developer of ChariotWeb – the UK’s most advanced cloud-based EPoS solution built specifically for charity shops.

With features that support Gift Aid declarations, income reporting, volunteer safety and stock control, ChariotWeb helps charities across the UK maximise income and improve operational efficiency.

After initial consultation, the rollout of ChariotWeb across all Age Concern SABE stores was delivered through close collaboration between both organisations.

Strong planning and communication led to minimal disruption and the project has now successfully transitioned across all 12 shops. The seamless implementation has provided Age Concern SABE with a system that enhances retail functionality, reporting capabilities and usability.

“It has been a pleasure to work with Nisyst throughout this rollout. They made the transition from our previous supplier straightforward and well managed, which was incredibly important to us. The ongoing support from both the helpdesk and account management team has been excellent, giving us confidence as we move forward with the new system in place” adds Age Concern SABE’s Head of Commercial Operations.

With 35 years of EPoS experience and nearly two decades’ experience working within charity retail, Nisyst provide knowledgeable support even after sales.

This latest deployment further reinforces Nisyst’s position as a long-trusted partner within the charity retail sector, delivering robust technology solutions and specialist support from start to finish.

“It has been a real pleasure to begin working closely with Age Concern SABE as the project has moved into business as usual. The team have been highly engaged and collaborative, which has made the transition seamless. We look forward to building on this strong foundation and continuing to support them in achieving their retail and wider organisational objectives” concludes Sean Toole, Account Manager at Nisyst.

More information about Nisyst can be found at: https://www.nisyst.co.uk/

More information about Age Concern SABE can be found at: https://www.ageconcernsabe.org.uk/