So you’ve decided to set up a new charity shop. It can be a stressful time. You need to recruit new staff and volunteers, set up the shop floor, order stock in, and handle any other challenges thrown your way. And then you need to choose an EPoS provider.

This can be a daunting process all of itself, never mind when you’re in the middle of setting up a new shop. There are many providers and systems with various features. But it doesn’t have to take up all your time. Here are some questions to think about when finding the perfect EPoS provider for your new shop.

What’s the support like?

We’ve all been on hold for what feels like a century at some point in our lives. It isn’t fun. The music alone is enough to make you regret phoning in the first place. It’s even more frustrating when you realise that time could be spent running your shop and generating money for your cause. 

New shops often have teething problems, so it’s important you can get the support you need. Is the support in-house? Can you access help on weekends? Is it closed on holidays? These are just some questions you might want to ask a potential EPoS provider.

Are they trying to improve their system?

When you choose an EPoS, you want it to be the best it can be. It should help your shop remain HMRC compliant, make claiming Gift Aid a breeze, come with a great stock system, and simply support your shop. You may also want to consider what it means for your cyber security. 

Once you have that ensured, it’s always a great idea to choose an EPoS provider who is constantly trying to improve their system. As you’ll likely be with this provider for a few years, you want them to be creating new, exciting features that will help your shop grow. New features can help you transform your shop and generate further funds for your cause. 

Do they give demos?

Demos are essential when choosing an EPoS system. Aside from assuring the system does everything you need it to, it’s also the perfect time for your staff to get acquainted with the system. A demo will also reveal whether or not it’s volunteer-friendly and presents the perfect opportunity to ask questions to find out if it’s the right fit for you, your staff, and your shop.

We understand that setting up a new shop can be a difficult time, so why make it more stressful than it needs to be? What’s important is that you find an EPoS provider you’re comfortable with; one that will allow you to be the best you can be for your cause.

Our innovative, HMRC-recognised EPoS solution – CHARiot Web – can help you transform your charity and make the most out of Gift Aid. If you’d like more information, or if you’d like to book a demo, get in touch on 01204 706 000.