You can’t separate business and technology in the 21st century. It has become an essential. Which means your team needs to be equipped to handle any technology changes. But some people’s digital skills will require more work than others, meaning there’ll be some training on your horizon.

Whether you’re training your full-time head office staff or keeping your volunteers up to speed, there are ways you can make digital upskilling easier for your charity. Here are a few considerations you should be thinking about.

Think about what they need

The first aspect to consider starts before you even invest in any new technology or service. You need to ask what do your staff and volunteers want? What is going to make their lives easier? You might have your eye on a new EPoS solution that has a feature you really want to try, but if it’s altogether more complicated than your current one, are you hurting yourself?

While we can’t speak for your team, the chances are they’ll want something that makes their day-to-day responsibilities easier. That means something that’s intuitive, easy to pick up, with everything just a few clicks away. Digital upskilling is going to be simpler if they can actually use what you give them.

What works for them

If you’re sure your new investment is ultimately for the best for both your charity and your team, then it’s time to think about how to train them. For this, you have to again think about which avenue is best for your people.

Some might already be great with technology. In which case, a remote Zoom call might be enough to get them up and running. But some people might need a more hands-on approach. If this is the case, it will mean scheduling in some in-person training. And depending on their competency level, it will affect how you instruct them.

A volunteer who does the work because they love the cause and it keeps them busy during retirement might need a step-by-step tutorial. If you’ve thought about the first step, this might not be too hard. Your solution should have been chosen with these kinds of people in mind.

Our training tips

To round out this blog, we want to give you our quick tips that should make digital upskilling go that much smoother. First, make sure your team knows what to expect. If you’re doing a remote training session, make sure they have Zoom downloaded and ready. Or, if they’re uneasy with new tech, let them know ahead of time what they can expect and how it can help them.

Next, don’t forget to follow up on your training session. Check in to make sure the lesson has sunk in, and let them know you’re available for questions if they have any. You might also want to offer a written version of any instructions, so they can come back to them if they need to. Or, if they were remote, make sure to record it so they can rewatch it when convenient.

Digitally upskilling your staff and volunteers doesn’t have to be a chore. And it doesn’t have to be exceedingly difficult for those lacking in digital skills. Just make sure you invest in the right technology and work your training around them. You’ll be surprised by how simple it can be.

For an intuitive, charity-focused EPoS solution, look no further than CHARiotWeb. We’ve designed it to be as easy to learn as possible. And if you’re still unsure, we’ll provide the training for you! To find out more, reach out on 01204 706000, or book a demo today.